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[ General Info About The Practice ]
Q1. What do TestQueen Practice contain? How many questions are there in the practice?
Q2. Are the practices English version? Are the questions of the ITcert worldwide the same?
Q3. What is the format of your products?
[ Order Related ]
Q4. How do I buy the TestQueen practice?
Q5. Is it secure to order online using credit cards?
Q6. Can I use a free email account like hotmail or yahoo to receive my practice order?
[ Delivering And Updating ]

Q7. How do you deliver the products and how soon could I receive them?
Q8. What about your product updating policy? How could I get the updates of the products?
[ Miscellaneous ]
Q9. Do you have any guarantee for the practice? Will I get refunds if I fail the exams?
Q10. I need some practice which are not in your product list. Will you produce them?
Q11. How could I contact you if your site is down and/or your emails cannot be reached?

Answer to Q1.
The latest real exam questions and correct answers which you can't find anywhere else. What you will have in your real exams are exactly what you will have in the TestQueen practice so the pass of the exams is 100% guaranteed.

The number of questions in the practice varies depending on the specific IT certification exam question pools most of which contain 50-300 questions. Please refer to the first part of "Practice Info & Pricing" and the last part of "Latest News" for more details.

More details about the TestQueen practice:
1) Explanations of the answers are not available. 2) No cram notes are available in the practice. However, you could download various cram notes which contain exam core concepts for free from some sites listed in our "Partners" column.

There is a policy of TestQueen not to disclose the accurate details of various certification exam question pools publicly. Accordingly, we will not disclose the exact number of questions there are in the practice and when exactly the practice were updated most recently, so please do NOT inquire. We do guarantee our practice are updated as necessary and cover the most current exam question pools.

Note: Due to some reasons, states that the questions in all the Cisco and Oracle certification practice can only be regarded as the most realistic exam questions available in the market. Our most competitive money back guarantee still applies to all the Cisco and Oracle certification practice. Thanks for your understanding.
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Answer to Q2.
At the present, we only provide the English version of the TestQueen practice to all the customers. Yes, the question pool of any IT certification exam is worldwide the same.
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Answer to Q3.
Our practice are all our software format, you should download the software and installation it from our website's first webpage, then you will can open it . And you should send us your MAC address then you will received an authentication license.
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Answer to Q4.
We offer our Secure Online Ordering System from

Orders are verified in real time and are secured by 128-bit SSL. Once payment is confirmed you will be sent a sales receipt from instantly. You will receive your practice within 24 hours from purchase. The ordering system allows use of various credit cards including Visa, American Express etc.

We have now added a new online check processing feature provided by Please note that check transactions will take 3-4 business days to clear. If you have any questions, feel free to contact us for further information. Mail us your queries at [email protected]

**IMPORTANT NOTE** Please be aware that BlueSnap will appear on your credit card statement, not TestQueen.
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Answer to Q5.
Yes, it is safe to order online using a credit card. We have a Secure Online Ordering System at If you would like more information, visit

TestQueen does not process your payment so we can not have your credit card number in any way. Also, on your credit card statement, please NOTE: BlueSnap will be on your credit card statement, not TestQueen.
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Answer to Q6.
Yes you can, please make sure that your free email has about (2Meg) of free email space. Some of our practice(s) are very big which consist of diagrams and screenshots, that is the reason why we say to have at least (2Meg) of free email space upon delivery of our practice(s). If you have not received your practice within 2 to 24 hours, please email us at [email protected] . Please be sure to put a) Transaction ID b) email used to order the practice(s).
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Answer to Q7.
We send our practice(s) to your email account in ourself's format, you always need use our software to open it. You would receive an email with the ordered products within 48 hours (generally 2 to 24 hours) after you place the order.

If you don't receive this email within 36 hours after you place the order. It is most probable that the email you filled in the order form is wrong or it just does not work properly, and then please contact us for help by providing a 100% working email account and your phone number in the email.

We can ONLY guarantee to deliver the practice within 48 hours after you place the order. If you need the practice urgently and can't wait at most 48 hours, please do NOT order. Thanks for your understanding.
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Answer to Q8.
we offer all of our customer's free updates for a period of 3 months from the date of purchase. If you purchase one of our discounted bundles, we offer 6 months of free updates from date of purchase.

When you're ready to take an exam, contact us at [email protected], we will verify if there have been any updates to your practice(s). If updates have been made within 3 months of your purchase date, we will immediately send you the updated practice free of charge.
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Answer to Q9.
TestQueen is proud to provide the best top-quality IT certification questions in the market and we have the most competitive and straightforward money-back guarantee. If you fail your exam only ONCE then you will get full refunds by sending back the fail transcript via fax or email. On the contratry, most other vendors either do not refund you or are unwilling to refund you intentionly by having a fail-twice-then-money-back trick. For the details of TestQueen's momey back gurantee, please go to the left "Guarantee" column.

More than 99.5% of our customers pass the exams at their first tries. So why the left 0.5% customers fail their exams if the practice contain 100% real exam questions in the most current question pools? Certification exam vendors update the question pools sometimes. Although we try our best to keep up with them, there is always a lag of the time when we could know the vendors are updating the questions and we manage to get the new questions. If unfortunately a customer takes the exams during this lag time, he will probably fail. There is no method we know which could reduce this 0.5% fail ratio ...
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Answer to Q10.
If the practice you need are not in our product list this means we don't have them now. However we greatly appreciate your suggestions which will help us know the needs of our customers and provide a better service as a result. Please email to [email protected] and we will seriously consider your any suggestions although we can not reply to every email.
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Answer to Q11.
Our site and the corresponding emails [email protected] are very stable. If you happen not to be able to reach them please just try again some time later and in most cases it will be OK. If you are sure that our site is down and will not be resumed in a short time, please wait a moment and try again ..

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